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How are you keeping your technical expertise and business experience within your organization? How are you helping people to succeed who have been promoted to Supervisor or Manager because of their skills and knowledge? | ||
Leadership Development
Key Areas:
- You Possess the Ability to Lead
- Preparation for Leadership
- A Product of the Past
- Formal Leadership
- Goal Setting for Success
- Building Success Attitudes and Habits
- Developing Your Personal Goals Program
- Turning Solutions into Action
- Understanding and Affirming Your Self
- Managing Your Time
- Communications and Human Relations
- Decision Making and Problem Solving
- Motivation
- Continuing Your Leadership Growth
A leader combines the vision and curiosity of a dreamer with the practical engineering of a builder. A leader is goal directed, looking forward with anticipation toward the attainment of goals. Goals give meaning and purpose to life and serve as a continuous source of motivation in the pursuit of all activities. The capacity for leadership exists in everyone, but most people never take the time to develop it. Leadership is determination, courage, confidence and the ability to view a situation and respond to it.
Positive Leadership assumes that goals can be accomplished, the job can be done, the problem can be solved and obstacles can be overcome. Leaders create their own future because they have faith in themselves.Download PDF »
Sales Development
Key Areas:
- Success in Sales
- The Buying/Selling Process
- Your Personal and Professional Growth
- Prospecting Fundamentals
- Planning Your Success Part I
- Prospecting: Advanced Techniques
- Communication Skills
- Getting Appointments
- Planning Your Success Part II
- The Introduction
- Gaining Favorable Attention
- Discovering Wants and Needs
- Building the Case for Action
- Presenting Benefits and Consequences
- Getting Commitment and Follow Up
- Overcoming Obstacles for Continued Success in Sales
Business in recent years has taken on many new and complex dimensions, and this trend is likely to continue. The field of sales has also seen some dramatic and far-reaching changes. Today's salesperson, as well as today's buyer, is better educated, more informed and has more options than ever before. These changes have created new, exciting and challenging possibilities in every organization. Sales Development is significantly different from sales training. In training, knowledge is transferred from one person to another. Development occurs only when knowledge is internalized, creating a behavioral change that leads to the expression of positive, results-oriented skills.
Today's business is sales-driven and today's salesperson is a key link to success in business. One element that distinguishes profitable companies from non-profitable companies is their ability to better develop their salespeople. The result is salespeople who sell because they want to excel, and succeed because they understand why and how to utilize their knowledge. The Sales Development process not only makes sales development possible, but eminently profitable. Download PDF »
Supervision
Key Areas:
- The Successful Supervisor
- Goal Setting
- Your Action Plan
- You and Your Self
- Confidence: The Critical Ingredient
- Leading for Results
- Managing and Controlling Your Use of Time
- Motivation
- Communications
- Upward Communications
- Performance Appraisal
- Discipline: Word and Concept
- Developing Subordinates
- Decision Making and Problem Solving
In today's business, the supervisor is the "main link" between the company's goals and the people who must accomplish those goals. Because of the functions of supervisors and the major role they play, it is obvious that good supervisors are the key to the success of any organization. Many of the supervisor's daily decisions affect profits, attitudes and morale. With a role and a function of this magnitude, it would seem logical that the process of becoming a supervisor would require years of training. However, most supervisors have had little or no training in supervisory skills. Almost universally, today's supervisory force is made up of men and women who have been promoted from being a super worker to being a supervisor.
The Supervision process is a structured, open-ended, pragmatic approach to developing supervisors. It is not a teaching program, but a developing program designed to engage supervisors in a process that results in personal and professional growth. The development of more effective supervisors has a direct correlation to an increase in the productivity and profits of a company.
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Customer Service
Key Areas:
- What Does the Customer Really Want
- What Does Customer Service Really Mean
- Your Role in the Company's Success
- Understanding Human Behavior
- The Power of Goal Setting
- Art of Satisfying Customers
- Being a Team Player
- Cultivating Customer Loyalty
- Effective Communications
- The Art of Listening
- Handling Complaints and Mastering Difficult Situations
- Developing a Positive Company Image
- Estimating Your Quality of Service
- Becoming an Excellent Service Provider
During this new decade of service-oriented industry, a mastery of Customer Service can mean the difference between success and failure. The corporate trend of raising Customer Service is an art form, treating service as a product that needs to be learned inside and out, and marketing service to customers as vigorously as if it were a direct revenue producer. Unfortunately in many companies, the customer has become a low priority.
When people are not treated according to their expectations, they take their business elsewhere. What's more, they usually relate their bad experiences to as many as ten other people. On the other hand, the rewards for exceeding customer expectations are plentiful. That's good news for businesses who strive to offer the ultimate in Customer Service. The question then becomes not whether to improve your company's service standard, but how. Excellence in Customer Service pays off on the bottom line by dramatically influencing customer behavior through a dynamic, results-oriented process. Download PDF »
Time Strategies
Key Areas:
- Introduction to Time Strategies
- Goal Setting
- Improving Your Skills
- Establishing a Positive Direction
Almost everyone knows that you should prioritize your activities. Almost everyone knows that you should complete your urgent/important/critical tasks each day. Almost everyone knows that planning your day makes more sense than letting others do your planning for you. Everyone knows, but very few do. Why? That's what finally fascinated us and the answers are why this process was developed. Download PDF »